gerard is a truly lovely man and one i remember fondly for many years since meeting him as concierge at the Grosvenor in the 90's. I had the pleasure of his professional, and what felt like real human care and attention that has stayed with me all these years. today i was talking with the concierge at The Landmark and enquired 'did he know where gerard was working these days?' - it was then that i googled gerard and discovered for myself that he had died recently. i am so sorry for your loss; the family. i am sorry for what the hotel industry has lost. and yet this man is clearly 'the family' and 'the industry'. he represents ideas much larger than his personal human life ever could. he is a big man. always was and always will be. in my eyes and it seems in many eyes. he must have had contact with many many people through his life and i wonder just how many remember him. i think it may be a large number. with love samantha London, UK.